You have a tangled mess of a chain you want to untangle this mess, but don’t know how. The first place you think of is a jewelry store should be able to do this they work with jewelry all day every day.
Yes, we do work with and repair jewelry, however, we are not experts on tangled chains. Have we done this? Yes. Do we do it as part of our jewelry store repairs? No. More and more we are having people come into the store in total frustration they have a chain in most cases with a charm on it in a tangled mess. Some they have bought from us. You may have bought that chain and charm from our store, but be most assured we are not responsible to untangle it for you.
We have for years doing this as a service for customers, but we have in the past month had to say NO MORE. When we find ourselves spending upwards of three (3) hours to untangle a mass of chains and charms that’s when we have to say enough. We never have taken a dime for our time to do this, but it’s just become way too much. If we started charging for this the price tag would have to be by the hour with a minimum. I think many would be surprised by the price to do this service. We are always trying to help so with that in mind we do have a few things we can tell you that might help. We in no way say that this will work for everyone we can only say what we’ve done.
Take a deep breath and have some time to do this
Sit in a comfortable chair
Make sure to work on a hard surface
Have tweezers, pin, and eyeglasses if you wear them
Start by laying your chain/chains on a flat hard surface start by gentle wiggling the knot between your fingers to help loosen it. Start with the biggest and loosest knot on the chain if there is more than one. If you have to pick the chain up and it has a charm don’t let the charm hang this adds tension on the chain making it harder to untangle. Start picking away at the tangle. We’ve found some other good ideas that you might like to read or watch.
HOW DO I UNTANGLE THE THIN, DELICATE CHAIN OF MY FAVORITE NECKLACE? — PEGGY EVANS, PLYMOUTH, IN
Use a straight pin to gently pull out all of the knots. If that doesn’t work, place the necklace on a hard, non-porous surface such as glass. Apply several drops of baby oil or mineral oil to the chain, then use the pin to untangle the links. Proper storage should help prevent tangling. Depending on the size of the necklace, you can drop it through a straw, wrap it around an empty spool of thread or hang it on a nail attached to a bulletin board or other surface. Source: Good House Keeping
N.J. Diamond 